Shipping

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Estimated shipping times:

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them by checking our supplierupdates.

Where will my order ship from?

We work with an on-demand fulfillment company with facilities worldwide.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for address errors.
• Ask your local post office if they have your package.
• Check with neighbors in case it was left with them.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbors, get in touch with us at social@bigtimegaming.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. with your order number.

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You'll receive a tracking link via email. For questions, contact social@bigtimegaming.com.

I received a wrong/damaged product, what should I do?

We're sorry! Please email social@bigtimegaming.com with photos and order details.

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at social@bigtimegaming.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at social@bigtimegaming.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

We don’t offer exchanges, but if you received a mislabeled item, contact us within a week.

Tshirts

Hoodies & Sweatshirts